What should I do if my translation has issues like missing text or strange tags?
This article explains how to handle mistranslations, empty target segments, or formatting issues in Pairaphrase by switching Machine Translation (MT) engines.
Pairaphrase offers multiple MT engines to give you flexibility and accuracy. If you encounter issues such as:
- Empty or partial translations in the target segment
- Unnatural phrasing or incorrect terms
- Strange formatting tags appearing in the output
…it might help to change the translation engine and retranslate the text or file.
Why this happens
Machine Translation output can vary by engine. Each engine (Google, Microsoft, DeepL, OpenAI) processes content differently - some may struggle with formatting tags, layout-specific code, or niche terminology.
Pairaphrase gives you full control over which engine you use for each translation, so you can choose the one that best fits your content type.
How to switch to another translation engine
- Log in to your Pairaphrase account.
- Click your name in the upper-right corner and go to your Profile.
- Select the Translation Engines tab.
- Choose your preferred engine from the list.
- Go back to your file and retranslate.
Will I lose translation credits if I retranslate?
Pairaphrase plans include a generous word allowance designed to cover normal translation work, testing, and occasional retranslations. This helps ensure that customers do not run out of words simply because they need to test a file or translate it again after making corrections.
In the unlikely event that a technical issue requires you to retranslate content and this causes you to exceed your available word allowance, please contact our support team. We will review the situation and help ensure that you are not unfairly impacted by the additional word usage.
For further information or assistance with your word allowance, contact the Pairaphrase support team.