Troubleshooting
Quick fixes for common issues.
Audio & Connection
Why isn't my microphone working in PairaVoice?
Confirm microphone permissions are enabled for PairaVoice in your device's privacy settings, and that no other app is currently using the microphone. Restart the app if the issue persists.
Why is translation lagging or delayed?
Check your internet connection — PairaVoice requires a stable connection for real-time processing. Switching to streaming mode (faster but less precise than batch) can also reduce perceived lag.
Why isn't noise cancellation working properly?
Noise cancellation is optimized for moderate background noise; extremely loud environments may still affect accuracy. Confirm the feature is toggled on in Settings, and note it may slightly slow translation speed by design.
Translation Accuracy
Why is my translation inaccurate?
Try switching AI models in Settings > Voice Recognition Model or Translation Model, use batch mode for higher accuracy, and speak clearly with natural pauses between sentences. Background noise and unclear audio are common causes of accuracy issues.
Why isn't PairaVoice detecting the correct language?
Confirm your native or source language is set correctly rather than relying solely on auto-detection, especially for less common language pairs.
How do I report a translation error?
Tap and hold any translated message bubble and select Report Issue, or contact support directly through Settings > Help & Support.
Notes & Transcripts
Why didn't my note or transcript save?
Confirm you have an active internet connection during and after recording, and that you're subscribed to Pro (transcript saving is a Pro feature). Check your Transcripts library after a few moments, as processing can take a short time for longer recordings.
Why is my SOAP note missing information?
SOAP notes are generated only from what's captured in the recorded conversation — background noise, unclear speech, or a cut-off recording can result in incomplete notes. Review and manually edit the note to fill in gaps.
How do I recover a deleted transcript?
Deleted transcripts cannot be recovered. Deletion is permanent, so please make sure you want to delete a transcript before confirming.
Account
Why can't I log in to PairaVoice?
Confirm you're using the correct email and password, and use Forgot Password to reset if needed. If you signed up via Google or Apple sign-in, log in using that same method.
Why isn't my subscription upgrade reflecting in the app?
Subscription changes are processed through your app store (Apple ID or Google Play) and may take a few minutes to sync. Try closing and reopening the app, or restoring purchases from Settings > Subscription.